Key Takeaways
- OnePlus now presents a lifetime guarantee in opposition to the inexperienced line problem on all its gadgets, previous and future.
- The guarantee is presently accessible solely in India, the place the vast majority of complaints come from, and never in different markets.
- OnePlus has tweaked its manufacturing course of and high quality management measures to forestall the show problem from occurring.
OnePlus flagships from just a few years in the past have just lately been within the highlight for his or her inexperienced line problem. This widespread drawback has affected a spread of older OnePlus telephones with OLED screens — even some Samsung gadgets haven’t been spared. As experiences mounted final 12 months, OnePlus proactively supplied to interchange affected shows without cost, albeit with just a few phrases and situations. Now, the corporate goes a step additional by extending a lifetime guarantee to cowl the inexperienced line problem throughout its gadgets.
Associated
Dubbed the “OnePlus Inexperienced Line Fear-Free Resolution,” this system guarantees lifetime safety in opposition to inexperienced strains showing on the shows of all OnePlus telephones, which usually require costly display screen replacements. This guarantee applies to all previous and future OnePlus gadgets, suggesting that the upcoming OnePlus 13 will even be coated.
This prolonged service dedication goals to supply current OnePlus customers with much-needed peace of thoughts whereas instilling confidence in potential patrons. Moreover, OnePlus notes that if substitute components aren’t accessible for out of date telephones, it might supply improve vouchers to assist customers buy a brand new OnePlus machine.
Since a major variety of these show points have been reported in India, seemingly as a consequence of environmental components, OnePlus has confirmed to us that this lifetime guarantee is presently accessible solely in India. Customers within the US and Europe should depend on the usual one- or two-year warranties, relying on their area.
OnePlus goals to forestall the difficulty from occurring within the first place
In its press launch, OnePlus acknowledged that it’s taking steps to make sure inexperienced strains don’t seem on its shows to start with. The corporate attributes the issue to extended publicity to excessive warmth and humidity in areas like South Asia. To fight this, it has enhanced its testing protocols, subjecting shows to temperatures as excessive as 85 levels Celsius to make sure higher sturdiness and longevity.
Moreover, OnePlus has revised its manufacturing course of, incorporating a superior show sealant known as PVX. This materials acts as an additional barrier to maintain moisture and oxygen out of the show meeting. OnePlus is assured that these measures will decrease the inexperienced line problem. Nevertheless, ought to the issue persist, customers can now depend on the brand new guarantee, an important step to revive buyer belief after this widespread display screen drawback over the previous couple of years.