The best Samsung phones bring a sturdy design along with water and dust protection. You can further safeguard them with a case and screen protector. However, attaining a 100% shield is impossible, even if you get the latest Samsung Galaxy S24 series. That’s where Samsung Care Plus comes in. It gives you peace of mind that your pricey phone is protected. This service is handy for devices like the Samsung Galaxy Z Fold 5, which has a fragile screen.
If you’re wondering what makes Samsung Care Plus different from carrier protection plans or if it’s a good deal, we’re here to help. This guide walks you through everything you need to know about Samsung’s protection plan, from its monthly price to how much you’ll pay for a screen repair.
What is Samsung Care Plus?
Samsung Care Plus covers nearly every Samsung device, from smartphones to washing machines. It goes beyond the manufacturer’s warranty, offering three phone protection plans for US customers, including Samsung Care Plus, Samsung Care Plus with Theft, and the NY-exclusive Theft and Loss Insurance.
While details vary per plan, subscribing saves money if you need to replace or repair your device. Samsung Care Plus subscribers can expect a convenient and speedy replacement or repair.
What does Samsung Care Plus cover?
Samsung’s three protection plans aim to make phone repairs and replacements more economical. However, each covers slightly different packages. Samsung Care Plus (the standard plan) covers unlimited mechanical breakdowns and accidents during regular use, such as drop damage, spills, or cracked screens. While not all repairs and replacements are free, Samsung Care Plus provides a discount and covers all shipping fees for repairing or replacing your device.
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For instance, if you accidentally break your Samsung Galaxy S23 Ultra screen during the coverage, you’ll pay $29 for screen repair instead of $450. That’s the fixed price for all Samsung phones. It doesn’t matter if you own a foldable or A-series device.
After subscribing to Samsung Care Plus, you’re entitled to unlimited repairs and replacement claims. You’ll pay a fee for screen repairs and accidental damages caused by handling (ADH). Mechanical breakdowns or hardware failures are free.
Subscribing to Samsung Care Plus with Theft & Loss or the NY-exclusive Theft and Loss Insurance allows you to replace your lost, stolen, or unrecoverable device up to three times a year. While the former covers theft and loss in addition to everything you get from Samsung Care Plus, the NY-exclusive Theft and Loss Insurance doesn’t. None of the protection plans cover chargers or accessories.
Samsung Care Plus is not a universal experience. Beyond pricing changes, you may not receive the same benefits in your country. For example, UK subscribers can only make up to two claims per year. Check your country’s Samsung Care Plus page to check the details.
How much does Samsung Care Plus cost?
The cost of Samsung Care Plus varies depending on your mobile device, coverage span, and plan. Samsung splits its pricing into four tiers across all the packages, with options to pay monthly (for 36 months) or make an upfront payment for two years. Paying upfront is more economical, but you’ll have a shorter coverage time.
Samsung Care Plus extends beyond phones. It also covers smartwatches, home appliances, tablets, and more. You’ll find the pricing details for devices on the Samsung Care+ web page.
Here are the pricing details for Samsung Care Plus and Samsung Care Plus with Theft & Loss in USD.
|
Device Tier |
Pricing for Samsung Care+ |
Pricing for Samsung Care+ with Theft & Loss |
Devices |
||
|---|---|---|---|---|---|
|
Monthly subscription |
One-off payment |
Monthly subscription |
One-off Payment |
||
|
Tier 1 |
$3 |
$49 |
$8 |
$129 |
All Galaxy A series, Xcover Pro |
|
Tier 2 |
$5 |
$99 |
$10 |
$189 |
Galaxy S2x, Galaxy S2x+ (128GB), Galaxy S23+ (256GB), Galaxy S2x FE, Galaxy Note10, Note20 series |
|
Tier 3 |
$8 |
$149 |
$15 |
$269 |
Galaxy S2x+ (256GB), Galaxy S23+ (512GB), Galaxy S2x Ultra, Galaxy Note 10+, Note 20 Ultra series, Galaxy Z Flip series |
|
Tier 4 |
$11 |
$239 |
$18 |
$349 |
S23 Ultra (1TB), Galaxy Z Fold series |
Under both plans, you’ll pay $29 for cracked screen repair, while other ADH replacements and repairs will set you back $99 for all the tiers. For lost or stolen phones covered under Samsung Care Plus with Theft & Loss, Samsung charges $99 at Tier 1, increasing to $149, $149, and $199 for the subsequent tiers. They process the fee after approving your claim, and it’s non-refundable.
Theft & Loss Insurance is the final option. It’s only available to New York customers for a $5.50 monthly subscription on all tiers. While it doesn’t cover the benefits of the standard Samsung Care Plus, it allows you to claim replacements for your lost or stolen device without breaking the bank. Like Samsung Care Plus with Theft & Loss, you’ll pay a $99, $149, $149, or $199 replacement fee for each tier.
The Samsung Galaxy S24 lineup, comprising the Galaxy S24, Galaxy S24+, and Galaxy S24 Ultra, is classified under Tier 3. Samsung hasn’t confirmed if the Galaxy S24 Ultra with 1TB storage is considered Tier 4, like the 1TB Galaxy S23 Ultra.
How long does Samsung Care Plus coverage last?
Samsung protects your phone for 24 or 36 months, depending on your subscription plan. You can make unlimited repair and replacement claims while your subscription lasts, but Samsung only replaces your misplaced phone up to three times per year if your plan covers theft and loss.
To file a Samsung Care Plus claim, visit the Samsung repair provider’s website and sign in with your email or mobile number. After that, click the File a claim link on the page and fill in the corresponding form. You can also call 1-833-690-0918 or email samsungmxcare@servify.tech for subsequent support.
After approving your claim, the repair provider follows up with the steps to repair or replace your device. You may also receive a same-day or next-business-day replacement based on your plan, phone model, location, claim approval time, and general availability.
Samsung changed its repair service provider from Asurion to Servify on January 18, 2023. If you need to file a claim for subsequent issues, direct it to Servify with the above guide. If you purchased the Samsung Care Plus one-off plan before the stated date, continue filing your claims to Asurion via www.asurion.com/samsung or by calling 1-877-841-1138.
How do I subscribe to Samsung Care Plus?
Samsung Care Plus is only available to new Samsung phones within the first 60 days of usage. You can purchase the plan during checkout if you haven’t bought a device. You can’t transfer the Samsung Care coverage from your old phone, as the new device needs to be enrolled separately. You may cancel the plan on your old phone if you no longer need to protect it.
There are two ways to subscribe to Samsung’s protection plan on your new device:
- The Samsung Members app. This app is pre-installed on your Samsung phone, but you can download it from the Play Store.
- The Samsung Care Plus website. You’ll need your device’s IMEI number to register through the website.
Your protection coverage begins after purchase, and Samsung bills you for the next 36 months unless you’re on a one-off plan. You can cancel your Samsung Care Plus subscription anytime. You’ll receive a full refund if you cancel within 30 days of subscribing.
Is Samsung Care Plus worth it?
Whether you should get Samsung Care Plus depends on how careful you are with your devices. It might be a good option if you drop your gadgets often or own one of Samsung’s foldables. Budget Samsung phones might not need Samsung Care Plus protection if you wrap them in a protective screen or case.
If you have further questions concerning the protection plan, Samsung has answers to your questions through the Samsung Care Plus FAQs page.
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