Experiences of the Pixel 6 Professional’s digicam app crashing whereas recording video at 4x zoom are piling up, and after a number of months — and a number of updates — there’s nonetheless no answer in sight.
The bug, which has been tracked since at the very least February (Supply: Android Authority), strikes when customers try to leap from 1x to 4x whereas taking pictures 4K video at 30fps. As an alternative of a clean change to the telephoto digicam, the app throws an error — “An issue occurred, a part of the video could not have been saved” — earlier than closing out. The video file saves, however solely up till the deadly zoom try.
A widespread, generally reproducible concern
It’s stunning Google hasn’t formally stated something
On Google’s Subject Tracker, Android Authority discovered a number of reviews describing the identical failure, no matter construct model or replace cycle. One consumer documented the crash on Android 16 beta with construct BP31.250502.008.A1, noting it occurs “each time” when zooming previous 5x. One other report, logged after the June secure Android 16 rollout, confirmed the issue persists, writing bluntly: “The telephone is totally unusable to report video at this level for months!”
These aren’t remoted incidents. Reddit threads echo the identical frustration.
- Consumer vinnavoig vented: “Pixel 6 Professional customers, don’t you all have the 4x video recording crashes concern nonetheless unsolved since March replace? I hoped for a repair at the very least this month…”
- One other consumer, Maxitay, was extra blunt: “Sure all of us have that concern and Google is doing nothing about it. I’m actually mad, it’s been since March that recording with this telephone is unusable!!!”*
- Consumer RightInformation added: “I take photographs and video of my canine and the lens change to 4x tele throughout video recording nonetheless crashes. These month-to-month updates make me lose hope.”
Even after the Might replace, Redditors affirm the bug persists. One submit from late July summed it up: “Nonetheless no answer… I’m severely contemplating transferring away from the 6 Professional due to this.”
Google help’s response raises eyebrows
Some customers say Google help blamed the problem on {hardware}, recommending out-of-warranty repairs. That rationalization hasn’t gone over nicely. Homeowners argue the bug clearly traces up with software program updates, stating it additionally seems in third-party digicam apps like GCam mods — suggesting the issue lies deeper within the Pixel’s imaging pipeline fairly than a {hardware} defect.
Not everyone seems to be affected, however sufficient are to matter
Whereas the complaints are many and legitimate, apparently, not all units are impacted. A short check on our Pixel 6 Professional (working the most recent Android 16 secure construct) introduced no issues transferring between 1x and 4x at 4K/30fps with out triggering a crash. Experiences from Reddit help the bug’s inconsistent look. Some customers see crashes 100% of the time, whereas others report their 6 Professional handles the transition flawlessly.
The inconsistency may clarify why we’ve waited so lengthy for an acknowledgment and repair. If the crashes are tied to sure manufacturing batches, provider variants, or firmware combos, Google’s engineers may have a more durable time isolating the offender.
The clock is ticking
The Pixel 6 Professional nonetheless has official help by means of Android 17, that means house owners anticipate at the very least one other 12 months of usability from their gadget. However a digicam app that may’t reliably report video at telephoto zoom is a serious drawback for a flagship telephone whose hallmark characteristic is its digicam. For now, Pixel 6 Professional house owners dwelling with the bug are caught ready — and hoping Google doesn’t quietly write this off as “working as meant.”